How to correct your personal information with us.

Log in to your My T-Mobile account

Time estimate: Usually less than five minutes

It’s fast and easy to correct your personal information in your My T-Mobile account. Just log in using the app on your phone or your desktop browser. Then select My Profile to manage your settings and preferences.

Profile information

Edit your name, email, password, PIN, language preference, and security questions.

Billing & payments

Manage AutoPay and AutoRefill. Save and edit up to five payment methods.

Addresses

Update your billing address, as well as your device’s E911 address, and primary place of use address.

Family controls & Kids’ privacy

Set parental controls and limit data collected for your children under 16.

Visit a T-Mobile store

Time estimate: Varies

The best way to correct your personal information is in your My T-Mobile account, but you can ask for help at a retail store. Bring your valid U.S. driver’s license or passport as proof of your identity.

Find a T-Mobile store

Use our online form

Time estimate: Up to 45 days

If you’re unable to correct your personal information in your My T-Mobile account, you may submit a personal data request online.

Get started