Start your personal data request.

Submitting a request to access or delete personal data we may have about you takes time—on your part and ours. Once your request is complete, you’ll hear back from us within 45 days.

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Make sure you have an email saved in your T-Mobile Prepaid account

We automatically use the information saved in your My Profile settings for your data request. If you don’t have a valid email address in your account, we won’t be able to process your request. Would you like to log in and update your email now?

Ways to submit a request

Use our online form  

Once you’ve saved your email address in your My Profile settings, you're ready to take the next step. 

Call our Care team    

We may be able to help you submit a request to access, delete, or correct your personal data. You’ll still need to provide an email address and verify your identity before your request can be completed.

More information about data rights

Please review our FAQs or explore the following topics: